TivoSupport
We're here to help with bookings, payments, and your account.
You can also reach us from inside the app: Profile → Support chat. We typically reply within 24 hours.
Frequently asked questions
Do I need to create an account to book?
No. You can book as a guest with just your name and phone number. Creating an account lets you track your trips and earn loyalty points, but it's optional.
How do I pay?
Tivo doesn't charge your card in the app. You pay the operator directly, in person, on the day of your excursion — show them your voucher to confirm.
Can I cancel or change my booking?
Cancellation terms are set by each operator and shown before you book. Contact us or the operator directly to request a change.
How do I delete my account and data?
If you created an account, go to Settings → Delete account inside the app, or use our account deletion page. Guest bookings aren't tied to an account, so there's nothing to delete beyond emailing us to remove a specific booking record.
Is my payment information stored?
No. Tivo does not collect or store card details. Payment happens directly with the operator.