Delete your account & data

Applies to Tivo for iOS and Android.

Option 1: delete it yourself, in the app

If you have a Tivo account (not a guest booking), you can delete it directly:

• Open Tivo and go to Profile → Settings
• Under Account, tap Delete account
• Confirm — this is immediate and cannot be undone

Option 2: request deletion by email

Email hello@tivotravel.online from the address or phone number on your booking, with the subject "Delete my Tivo account". We process requests within 30 days.

What gets deleted

Deleting your account permanently removes:

• Your profile (name, email, phone number)
• Your booking history and payment records
• Your wishlist and saved excursions
• Your notifications and push-notification tokens
• Your referral code and referral history

If you left a review, the booking review itself stays visible to other travelers (so operators keep an accurate rating history), but it's immediately stripped of anything that identifies you — your name is replaced with "Former traveler" and no personal data remains attached to it.

Guest bookings

If you booked as a guest (no account), there's no account to delete — we only hold the name and phone number you gave the operator for that specific trip. Email us to have an individual guest booking record removed.

Questions

Contact hello@tivotravel.online — see our Privacy Policy for more on how we handle your data.